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Why Does My PS4 Keep Disconnecting from WiFi: A Troubleshooting Guide

Experiencing a PS4 disconnecting from Wi-Fi can be incredibly frustrating for gamers, as it disrupts online gaming sessions and causes interruptions when downloading updates. While the issue may seem to occur suddenly or without reason, there are often underlying factors that contribute to this problem.

One common reason for a PS4 to repeatedly disconnect from Wi-Fi is wireless interference from various sources, such as neighboring networks, microwaves, or Bluetooth speakers 1. Another factor could be incorrect DNS settings on the PS4, as this can cause issues in translating web addresses and lead to disconnections 2. To effectively address the issue, it’s essential to identify the underlying cause and apply appropriate fixes.

In this article, we’ll explore the most common causes of PS4 Wi-Fi disconnections, as well as provide clear and actionable solutions to help you get back to seamless gaming. By understanding these issues and their solutions, you’ll be well-equipped to prevent future disconnections and make the most of your gaming experience.

Connection Fundamentals

Wi-Fi Frequency Bands

The PlayStation 4 (PS4) uses Wi-Fi to connect to the internet, allowing you to play online games, stream content, and access other online services. Wi-Fi connections typically use either 2.4GHz or 5GHz frequency bands. The 2.4GHz band usually has a broader range but offers slower speeds, while the 5GHz band provides faster speeds but has a more limited range. Balancing these two factors is essential for maintaining a stable and robust Wi-Fi connection on your PS4.

Switching between frequency bands on the PS4 can help improve its connection to the Wi-Fi network. You can do this by going to Settings > Network > Setup Internet Connection > Use Wi-Fi > Easy, looking for the “Options Menu” at the bottom of the screen, selecting it, and then opening Wi-Fi Frequency Bands to choose either 5.0 GHz or 2.4 GHz (source).

Router and PS4 Compatibility

To ensure your PS4 is compatible with your router and maintains a stable Wi-Fi connection, it’s essential to have up-to-date firmware on both devices. Outdated firmware on either the PS4 or router can cause incompatibility issues and lead to disconnecting Wi-Fi (source).

In addition to updating the firmware, consider placing your router and PS4 closer together to minimize interference or obstacles between the router and the console. Your router should also be positioned away from other electronic devices that may cause interference, such as microwaves, cordless phones, and other Wi-Fi-enabled devices.

As an alternative, you can opt for a wired connection using an Ethernet cable. A wired connection is generally more stable and faster than a Wi-Fi connection. To set up a wired connection on your PS4, simply go to Settings > Network > Setup Internet Connection > Use a LAN Cable > Easy.

In some cases, it might be necessary to restart both your router and PS4 to resolve connection issues. Restart your router by unplugging it from the wall, waiting for 30 seconds, and then plugging it back in. To restart your PS4, press the PS button on your controller and select Power > Restart PS4 (source). Following these steps can help keep your PS4’s Wi-Fi connection stable and compatible with your router.

Potential Causes of Disconnection

Interference Factors

One common reason for your PS4 disconnecting from Wi-Fi might be due to interference. Potential sources of interference include other electronic devices, such as microwave ovens, cordless phones, and Bluetooth devices. These can cause disruptions in the Wi-Fi signal, resulting in a weaker or unstable connection. Moreover, the frequency bands used by your Wi-Fi and other devices can overlap, creating congestion and further impacting connectivity.

To improve your connection, consider upgrading to a dual-band router that operates on both 2.4 GHz and 5 GHz frequency bands. The 5 GHz band can help alleviate interference issues, as it is less crowded and less prone to signal interference. Additionally, positioning your router away from other electronic devices and barriers can improve signal strength and stability.

Hardware Issues

Another potential cause for your PS4 disconnecting from Wi-Fi may be due to hardware issues. The PS4’s internal communication module, responsible for handling Wi-Fi connectivity, may be malfunctioning or damaged.

To determine if hardware issues are the cause, try connecting your PS4 to the internet using an Ethernet cable. If the system maintains a stable connection when wired, it may indicate that the hardware responsible for Wi-Fi connections is faulty. In such cases, you might need to contact PlayStation support or a repair service to address the issue.

It’s also crucial to ensure your PS4’s software and firmware are up-to-date, as outdated versions could cause problems with connecting to Wi-Fi networks. Periodically checking for updates and installing them, whether through your PS4 or via a PC, can help maintain a reliable Wi-Fi connection and prevent disconnection issues.

System Settings and Configuration

In this section, we will discuss various system settings and configuration options that can help resolve PS4 disconnection issues from Wi-Fi networks. We’ll cover DNS and MTU Settings, Static IP Address, and DHCP Host Name.

DNS and MTU Settings

Changing the DNS settings of your PS4 can significantly improve Wi-Fi connectivity and reduce disconnection issues. You can easily change DNS settings for your console by going to Settings > Network > Set Up Internet Connection > Custom.

Recommended DNS servers:

  • Google DNS: Primary, Secondary
  • OpenDNS: Primary, Secondary

Along with DNS settings, adjusting the MTU (Maximum Transmission Unit) value can also have a positive impact on Wi-Fi stability. MTU value determines the maximum data packet size that can be transmitted. You can find the best MTU value for your network by running a test on your computer. Once you find the best value, enter it manually in your PS4’s network settings.

Static IP Address

Assigning a static IP address to your PS4 can significantly reduce disconnection issues. To set a static IP address, go to Settings > Network > Set Up Internet Connection > Custom, and choose IP Address Settings as “Manual.” You’ll need to enter the IP address, subnet mask, and default gateway, which you can obtain from your router’s settings page or by running ipconfig on a Windows PC connected to the same network.

A static IP prevents your PS4 from having to request a new IP from the router each time it connects, reducing the chances of IP conflicts or other network-related problems.

DHCP Host Name

Some routers and modems require a specific DHCP host name to recognize your PS4 and establish a stable internet connection. To modify the DHCP host name, navigate to Settings > Network > Set Up Internet Connection > Custom. Under DHCP Host Name, select “Do Not Specify” if your router does not require a host name, or “Specify” and enter the appropriate host name if required.

By following these configurations and adjusting the system settings accordingly, you can address most common PS4 internet connection issues and maintain a stable Wi-Fi connection for your console. Remember to keep your PS4 system software up to date to ensure compatibility with the latest firmware and features.

Troubleshooting and Solutions

There could be several reasons why your PS4 keeps disconnecting from Wi-Fi. We have compiled some proven solutions to help you resolve the issue and enjoy a seamless gaming session.

Safe Mode and Database Management

One possible solution to PS4 Wi-Fi disconnection issues is to boot the console in safe mode and rebuild the database. Rebuilding the database can fix any corrupted data or glitches causing the disconnection. To rebuild your PS4 database, follow these steps:

  1. Turn off your PS4 completely.
  2. Press and hold the Power button for at least 7 seconds until you hear two beeps.
  3. Connect your PS4 controller using a USB cable.
  4. Select “Rebuild Database” from the Safe Mode menu.

Keep in mind that this process may take some time, depending on your console’s storage capacity.

Restarting Devices and Checking Connections

Another effective solution to fix Wi-Fi disconnection issues is to restart your devices, including your console, router, and modem if applicable. It’s crucial to restart your router because temporary issues or outdated firmware might cause network instability.

  1. Turn off your PS4 console.
  2. Unplug your router and modem from the power source for at least 30 seconds.
  3. Plug the router and modem back in and wait for them to establish a connection.
  4. Turn on your PS4 and check if it remains connected to Wi-Fi.

In addition to restarting devices, ensure that your Wi-Fi network is using the correct password and your PS4 is connected to the right network. If you’re using a LAN connection, check for loose cables or damaged connectors that may cause disconnections during your gaming session.

Lastly, make sure your PS4’s software is up to date, as an outdated system software may cause connection issues. If the problem persists, you may need to consult your internet service provider (ISP) or consider upgrading your router to improve Wi-Fi stability.

Migrating to Alternative Connection Options

Switching to a Wired Connection

If your PS4 keeps disconnecting from Wi-Fi, you may consider migrating to a wired connection using an Ethernet cable. Wired connections often provide better reliability, improved range, and stable performance compared to Wi-Fi connections. To switch to a wired connection on your PlayStation 4, simply connect an Ethernet cable from your router to the console and follow the settings menu to configure the connection.

Keep in mind that using a wired connection may require you to move your gaming setup closer to your router, as Ethernet cables have a limited range. However, the benefits of improved speed, stability, and reduced latency may outweigh the inconvenience of rearranging your setup.

Upgrading to PlayStation 5

Another alternative is upgrading to the latest gaming console, the PlayStation 5. The PlayStation 5 offers more advanced networking capabilities, which may contribute to better Wi-Fi and wired connectivity. Additionally, the PlayStation 5 supports both 2.4GHz and 5GHz Wi-Fi frequency bands, giving you more options for connecting to a stable and reliable Wi-Fi signal.

When upgrading to a PlayStation 5, you might want to adjust your DNS settings to improve network performance further. For instance, using Cloudflare primary ( as your DNS server can enhance your gaming experience.

In conclusion, migrating to alternative connection options, such as switching to a wired connection or upgrading to a PlayStation 5, might help resolve issues with your PS4 disconnecting from Wi-Fi. Be sure to weigh the trade-offs and consider your budget and gaming preferences when deciding on a solution.

Frequently Asked Questions

What causes PS4 Wi-Fi connection to drop frequently?

PS4 Wi-Fi connection might drop frequently due to interference from too many connected devices, issues with the DNS server, or problems with the chosen Wi-Fi frequency band. Additionally, your device might be unable to maintain a steady connection to the 5GHz network, causing disconnections.

How to fix PS4 losing internet connection?

To fix a PS4 losing its internet connection, you can try restarting your router, setting a static IP to prioritize the PS4’s connection, connecting to a 2.4GHz network, or updating the DNS settings on your console. Additionally, you may consider rebooting your PS4 or reinstalling the game that’s causing issues. For more detailed instructions, you can check this guide.

Is my PS4 disconnecting due to outdated software?

Outdated software can sometimes contribute to Wi-Fi disconnections as newer updates often include fixes for known issues. Ensure your PlayStation firmware is always updated to the latest build to minimize connectivity problems.

Do Wi-Fi issues cause PS4 controller disconnections?

Wi-Fi issues could cause a wireless PS4 controller to disconnect if there is excessive signal interference or weak connection between the console and the controller. However, controller disconnections can also occur due to low battery, cable issues, or problems within the controller itself.

How can I improve my PS4 Wi-Fi stability?

To improve your PS4 Wi-Fi stability, consider adjusting the router settings, placing your console closer to the router, or using a Wi-Fi extender to boost the signal strength. Also, switching between the 2.4GHz and 5GHz frequency bands can help stabilize connections.

Is there a known issue with PS4 Wi-Fi disconnections in 2023?

As of Mon Jul 10, 2023, there isn’t a widespread known issue specifically relating to PS4 Wi-Fi disconnections. However, individual cases of connection problems can always arise due to hardware or software issues, and it’s essential to stay updated about potential new solutions or updates from PlayStation.