Streaming services have revolutionized the way we watch television, offering countless entertainment options at our fingertips. Hulu has become a popular choice for many, boasting a diverse library of TV shows, movies, and live TV offerings. However, users may encounter some issues when trying to access Hulu on their Samsung TVs. One such problem is the Hulu app not working as expected, which can result in frustration and disruptions to your favorite shows’ viewing experience.
There are various reasons why the Hulu app might not function correctly on your Samsung TV. Some reasons include compatibility issues with older TV models, incorrect country code settings, slow internet speeds, or corrupted Hulu cached data. Understanding these potential causes can help you diagnose the problem and apply the appropriate fixes, ensuring a smooth and enjoyable streaming experience.
In this article, we will discuss some proven solutions for addressing the Hulu not working on Samsung TV issue. By examining the potential causes more closely, we can guide you through troubleshooting steps designed to resolve any obstacles and get you back to streaming effortlessly.
Basic Troubleshooting Steps
When facing issues with the Hulu app not working on your Samsung TV, there are several basic troubleshooting steps you can follow. In this section, we will discuss three primary steps: checking your internet connection, Hulu server issues, and cold booting your Samsung TV.
Check Internet Connection
First, you should ensure that your internet connection is stable and has sufficient speed. The minimum recommended internet speed for streaming on Hulu is 3 Mbps. To check your internet speed, you can use online tools such as speedtest.net.
If the internet speed is low or unstable, try the following:
- Restart your router and modem.
- Place your router or modem closer to the Samsung TV.
- Use a wired Ethernet connection instead of Wi-Fi.
Hulu Server Issues
Sometimes, the problem may be on Hulu’s side rather than your Samsung TV or internet connection. You can check if Hulu servers are down using websites like downdetector. In case there are any reported problems, you will have to wait for Hulu to resolve the issue.
Cold Boot Your Samsung TV
Performing a cold boot can resolve various issues with the Hulu app on your Samsung TV. Here are the steps to perform a cold boot:
- Turn off your Samsung TV.
- Unplug the power cord from the wall socket.
- Wait for at least 5 minutes.
- Plug the power cord back into the wall socket and turn on the Samsung TV.
After the cold boot, launch the Hulu app and check if it is working properly. Remember to keep these basic troubleshooting steps in mind when encountering issues with the Hulu app on your Samsung TV.
Update Hulu App on Samsung TV
Updating the Hulu app on your Samsung TV is important to ensure a smooth streaming experience and avoid any issues with the app. If your Hulu app is outdated, it may not work properly or may not have the latest features, improvements, and bug fixes.
To update the Hulu app on your Samsung TV, follow these steps:
- Press the ‘Menu’ button on the Samsung smart TV remote.
- Select ‘Support’ and then ‘Software Update’.
- Choose ‘Update Now’ to check for new updates for your Samsung TV and, if available, update it. This process also updates the Hulu app as it is pre-installed in the TV itself 1.
If you are facing any issues with the Hulu app not working or updating on your Samsung TV, you can also try the following fixes:
- Make sure your Samsung TV is compatible with the Hulu app. The current version of the Hulu app only works with Samsung smart TV models from 2016 or later, running Samsung’s Tizen OS2.
- Power cycle your Samsung TV by turning it off, unplugging it, waiting for a few minutes, plugging it back in, and turning it on again. This can help fix any software glitches that may be causing the issue3.
It is recommended to enable the ‘Auto Update’ feature on your Samsung TV to keep your apps and system up-to-date automatically. You can turn on the auto-update by following these steps:
- Press the ‘Menu’ button on the Samsung smart TV remote.
- Go to ‘Settings’ and then ‘Support’.
- Select ‘Software Update’ and choose ‘Auto Update’ to toggle it on.
By keeping your Hulu app updated on your Samsung TV and using the relevant fixes mentioned above, you can ensure a seamless streaming experience.
Clear Cache and Reinstall Hulu App
If you are experiencing issues with the Hulu app not working on your Samsung TV, one of the possible solutions is to clear the cache and reinstall the app. Cache data can sometimes get corrupted, causing streaming and app-related problems.
To clear cache, follow these simple steps:
- Navigate to the Samsung TV’s Settings menu.
- Select the Apps or Smart Hub option.
- Look for the Hulu app in the list and highlight it.
- Press the Enter or OK button on the remote.
- Choose the Clear Cache option and confirm the action.
Clearing the cache helps remove temporary files, thus improving the stability of the Hulu app on your Samsung TV.
After clearing cache, if the issue persists, you can reinstall the Hulu app. Here’s how:
- Navigate to the Apps or Smart Hub menu in your Samsung TV’s Settings.
- Locate the Hulu app in the list and highlight it.
- Press the Enter or OK button, then choose the Delete or Uninstall option.
- Confirm the action to remove the app from your Samsung TV.
- Once the app is uninstalled, return to the Apps or Smart Hub menu.
- Search for the Hulu app, then select and install it again.
Reinstalling the Hulu app can also help eliminate any streaming issues caused by corrupted app files. Remember to deactivate and reactivate your device on your Hulu account page after reinstalling the app.
By clearing cache and reinstalling the Hulu app, you can solve many common issues related to Hulu not working on your Samsung TV.
Reset Smart Hub on Samsung TV
Resetting the Smart Hub on your Samsung TV can help resolve issues with the Hulu app not working. The Smart Hub is the central platform for Samsung Smart TVs, and resetting it can clear any temporary data or settings that may be causing the Hulu app to malfunction.
To reset the Smart Hub on your Samsung TV, follow these simple steps:
- Turn off your Samsung TV and unplug it from the power source for a few minutes. This will ensure a proper power cycle before resetting the Smart Hub.
- Turn on your Samsung TV and press the Menu button on the remote.
- Navigate to the Smart Hub menu by using the arrow keys on your remote.
- In the Smart Hub menu, select the Settings option, which is typically represented by a gear icon.
- Scroll down and select the Reset Smart Hub option. You may be prompted to enter your PIN to confirm the reset. If you have never set a PIN for your TV, the default PIN is usually 0000.
- The Smart Hub reset process will start, and your TV may restart during this process. Once completed, you will be asked to set up the Smart Hub again and accept the terms and conditions.
After resetting the Smart Hub on your Samsung TV, you should try launching the Hulu app again to see if the issue has been resolved. If you’re still experiencing problems, it may be worthwhile to update the software on your Samsung TV or perform a soft reset to further troubleshoot any potential issues.
Router and Modem Issues
Slow internet speeds and connectivity issues can often be the cause of Hulu not working on Samsung TVs. In most cases, these problems can be traced back to your modem and router, which provide the Wi-Fi network your TV uses. To ensure a smooth streaming experience, it’s crucial to identify and address any router and modem issues that may be affecting your Wi-Fi network.
One common issue is an outdated router or modem, which can struggle to handle modern streaming requirements. Upgrading to a newer model can help generate a stronger Wi-Fi signal, resulting in improved streaming quality. Additionally, if your router is placed too far from your Samsung TV, the Wi-Fi signal strength may not be sufficient, causing buffering or freezing. In these instances, repositioning the router or using a Wi-Fi extender can be an effective solution.
Other potential causes for slow internet speed include network congestion or interference from other devices and appliances. To minimize interference, try the following:
- Ensure that your router is placed at least 3 feet away from other electronics, such as microwaves or cordless phones.
- Temporarily disconnect non-essential devices from your Wi-Fi network while streaming on your Samsung TV.
- Choose a less crowded Wi-Fi channel by accessing your router’s settings.
Always test your internet speed to make sure it meets the minimum requirements for streaming Hulu. If your connection is still slow despite these adjustments, consider contacting your internet service provider to further troubleshoot the issue.
Furthermore, regularly restarting your router and modem can help maintain optimal performance. To do this, simply unplug both devices, wait for 30 seconds, then plug them back in. Allow a few minutes for your Wi-Fi network to be fully re-established before attempting to use Hulu again on your Samsung TV.
In summary, router and modem issues can significantly impact your streaming experience on Hulu. Ensuring a stable and fast Wi-Fi network by adhering to the recommendations above can help resolve many problems related to Hulu not working on Samsung TVs.
Compatibility and Firmware Updates
When it comes to using the Hulu app on Samsung TV, the first thing to consider is whether your Samsung TV is compatible with Hulu. The current version of the Hulu app only works with Samsung smart TV models from 2016 or later, all of which run on Samsung’s Tizen OS.
Sometimes, a simple firmware update can resolve the issue of Hulu not working on your Samsung TV. To update your TV’s firmware, go to “Settings,” then “Support,” and finally, “Software Update.” Make sure you’re connected to the internet during this process, as this will allow the TV to search for and download the latest firmware.
In addition to updating the TV’s firmware, it’s essential to keep your Hulu app updated as well. To update your Hulu app, head over to the Samsung Smart Hub, select “Apps,” find Hulu, and check for updates. Keeping both your TV’s firmware and the Hulu app up-to-date ensures you’re receiving all the latest features, improvements, and bug fixes.
While compatibility and firmware updates are significant factors in resolving Hulu app issues on Samsung TVs, other factors could be causing the problem as well, such as slow internet speed or corrupted Hulu cached data. Should you still experience issues after checking compatibility and updating firmware, you may need to explore these further. The key is to remain confident, knowledgeable, and clear while troubleshooting to find the best solution for your Samsung TV and Hulu app experience.
Contact Hulu and Samsung Customer Support
If you’ve tried all other solutions and your Hulu app is still not working on your Samsung TV, it’s time to reach out to Hulu and Samsung customer support for further assistance. They have knowledgeable experts who can guide you through the troubleshooting process and identify any possible issues with your specific TV model or Hulu account.
To contact Hulu customer support, you can visit their Help Center to find articles and solutions that may address your issue. If you still require assistance, you can reach Hulu support through live chat, phone, or social media channels.
Samsung customer support is also available to address any concerns related to your Samsung TV. You can find a wealth of information and guidance on their Support page. Samsung offers multiple support options, including live chat, phone support, and email support.
Keep in mind that both Hulu and Samsung customer support teams have access to more advanced troubleshooting tools and solutions that might not be publicly available. They can help identify any potential issues with your system or network, as well as provide specific guidance tailored to your TV model or Hulu account.
Remember to provide the customer support representative with your Samsung TV model, operating system version, and any error messages you may have encountered. This will help them diagnose and resolve your issue more effectively.
Alternative Streaming Apps
If you’re experiencing issues with the Hulu app on your Samsung TV, there are several other streaming apps you can consider using as an alternative. These apps offer a wide range of content, including movies, TV shows, and documentaries.
YouTube is a popular platform that provides an extensive library of user-generated content, as well as original series from YouTube creators. You can access a variety of free content, or opt for YouTube Premium to watch ad-free videos and exclusive shows. YouTube’s app is available on Samsung TVs, and their compatibility is generally broader than Hulu’s.
Another popular option is Netflix, a leading streaming platform known for its vast collection of movies, TV shows, and original content. With new titles added regularly, Netflix continues to be a go-to choice for users worldwide. Like Hulu, Netflix requires a subscription, but the Netflix app’s compatibility extends to many Samsung TV models, making it a suitable alternative.
Aside from YouTube and Netflix, there are numerous other streaming apps to explore. Some popular ones include:
- Amazon Prime Video: Offers a vast library of movies, TV shows, and original series, as well as access to premium channels and live sports. Access to Prime Video is available on Samsung TVs.
- Disney+: A newer streaming service that features content from Disney, Pixar, Marvel, Star Wars, and National Geographic. The Disney+ app is also compatible with Samsung TVs.
- HBO Max: Home to popular HBO series, movies, and exclusive content from WarnerMedia. You can download the app on Samsung TVs.
Remember, before choosing a streaming service, ensure that your Samsung TV model is compatible with the specific app. By doing so, you’ll have a smooth and enjoyable streaming experience.
Frequently Asked Questions
How do I update the Hulu app on my Samsung TV?
To update the Hulu app on your Samsung TV, navigate to the Smart Hub, select “Apps,” find the Hulu app, and select the “Update” option. If you don’t see an update available, your app may already be up-to-date.
What is error 137 and how can I fix it?
Error 137 is a playback error indicating a problem with the Hulu app or your internet connection. To fix error 137, start by checking your internet connection. If your internet is stable, try restarting your Samsung TV and the Hulu app. If the issue persists, you may need to reinstall the Hulu app or update your TV’s firmware.
Why am I getting error code 21 on my Samsung TV?
Error code 21 indicates a loading issue with the Hulu app. To resolve this, first, try restarting your Samsung TV and launching the Hulu app again. If the error persists, consider reinstalling the Hulu app to ensure you have the latest version.
How to reinstall Hulu on my Samsung Smart TV?
To reinstall the Hulu app on your Samsung Smart TV, navigate to the Smart Hub, select “Apps,” find the Hulu app, and uninstall it. Once the app is removed, navigate back to the “Apps” section and search for “Hulu.” Install the app, sign in, and try using it again.
Does Samsung still support the Hulu app?
Yes, Samsung still supports the Hulu app on their compatible Smart TVs. The current version of the Hulu app is available on Samsung smart TV models from 2016 or later running Samsung’s Tizen OS.
Why isn’t Hulu working on other smart TVs, like LG and Vizio?
Hulu may not work on other Smart TVs due to a variety of reasons, including app compatibility, outdated software, or internet connectivity issues. To troubleshoot, ensure your TV supports the Hulu app, check for software updates, and confirm that your internet connection is stable. If problems persist, consider contacting the TV manufacturer’s customer support for further assistance.