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No Sound on Samsung TV: Quick Solutions for Audio Issues

Experiencing no sound on your Samsung TV can be quite frustrating, especially when you’re trying to enjoy your favorite show or movie. While modern TVs boast impressive visuals, audio remains a crucial component to complete the immersive experience. There could be several reasons for Samsung TVs to experience low or no audio, and understanding these issues can help you troubleshoot and resolve them effectively.

One potential cause for the loss of sound is muted or zero volume settings. This can be easily rectified by checking the mute status or increasing the volume. Another possibility could be your Samsung TV being connected to external speakers or having its built-in speaker turned off. In this case, you need to ensure that the sound output settings are properly configured to utilize the TV speakers, or ensure that the connected external speakers are functioning correctly.

Loose or faulty cable connections, software glitches, outdated TV and device software, as well as mechanical damages might also lead to a lack of sound on your Samsung TV. To address these issues, you may need to check all cable connections, update the TV software, or seek professional assistance in case of physical damage. By identifying and addressing these potential causes, you can restore the audio on your Samsung TV and enjoy your viewing experience to the fullest.

Troubleshooting No Sound on Samsung TV

Check Mute Status and Volume

First, ensure that your TV is not on mute mode; press the Mute button on your remote to toggle the mute status. Check the volume level, and try increasing it using the Volume Up button on your remote. Also, make sure your TV’s audio settings are properly configured and not set too low.

Perform a Sound Test

Samsung TVs have a built-in sound test to identify audio issues. To conduct this test, open your TV’s Settings menu, select Support, then Self Diagnosis, and click on Sound Test. This test will play a brief sound, which should help you determine if there are any issues with your TV’s audio. If you still experience no sound, consider checking connected external devices or cables for any audio issues.

Self Diagnosis

Samsung TVs also feature a self-diagnosis module that assesses various components, including audio. Access this diagnostic tool by navigating to the Settings menu, selecting Support, and then clicking on Self Diagnosis. This test can help you identify any errors with your TV’s built-in sound system and suggest possible solutions.


If you’ve tried all the steps above and still experience no sound, consider resetting your TV’s audio settings to their factory defaults. To do this, go to the Settings menu, select Sound, and click on Reset Sound. This will revert any changes you made to your TV’s audio settings and may resolve the issue. Remember to adjust any necessary settings afterward.

By following these steps, you can confidently troubleshoot no sound issues on your Samsung TV with a clear and knowledgeable approach.

TV Settings and Connections

Audio Output Settings

To ensure optimal audio experience on your Samsung TV, start by checking the Audio Output Settings. Navigate to your TV’s settings menu, and then select “Sound” followed by “Sound Output”. Make sure it is set to “TV Speaker” to enable the built-in speakers. Additionally, verify that the volume settings are appropriately adjusted and not set to mute. Adjust the audio settings accordingly for the best sound quality.

Connection and Input Ports

Another essential aspect to consider when tackling sound problems on a Samsung TV is the Connection and Input Ports. Examine the cables connecting your TV to external devices, like soundbars, gaming consoles, or Blu-ray players. Ensure that all connections are secure and free of damage. It’s a good practice to remove and reinsert the cables to guarantee a proper connection.

If you are using an HDMI cable for connection, try switching to a different HDMI input port on your TV. Make sure the correct input source is selected on your Samsung TV, correlating to the device connected. You can do this by pressing the “Source” button on your remote and selecting the appropriate input.

By thoroughly examining your TV settings and connections, you’ll likely resolve the issue of no sound on your Samsung TV. Ensure that the audio output settings are correctly configured and check your input ports for secure connections. These steps will provide you with a confident approach to addressing sound problems and enjoying an optimal audio experience.

External Devices and Speakers

External Speaker Setup

Connecting an external speaker to your Samsung TV can enhance the audio experience. To set up an external speaker, follow these steps:

  1. Connect the cable to the TV’s HDMI IN (eARC).
  2. Connect to the HDMI OUT (TV-ARC/eARC) port of the external speaker.
  3. Press the Home button and select Menu.
  4. From Settings select All Settings.
  5. From Sound select Expert Settings.
  6. Change HDMIeARC Mode to Auto.

Remember to check your TV’s sound output settings and ensure that it is set to use the external speaker.

HDMI Cable Connection

A faulty HDMI cable can cause audio issues on your Samsung TV. To test your HDMI cable, try disconnecting and reconnecting it to both the TV and the external device. Ensure there are no loose connections or damage to the cable. If the problem persists, you may need to replace the HDMI cable.

External Device Issues

Audio issues can also originate from the connected external device, such as a cable box or gaming console. Ensure the volume settings on the external device are correct and not accidentally muted. Connecting the external speakers to another device can help to determine if they are the cause of the sound issues. Additionally, make sure that the audio cables connecting the external device to the TV are not worn or damaged.

Remember to keep your Samsung TV’s software up to date, as this can help prevent and resolve audio issues related to external devices and speakers.

Software Updates and Resets

When dealing with no sound on a Samsung TV, it’s essential to consider two primary methods: applying software updates or performing a factory reset. Let’s look at both procedures in detail.

Software Update Procedure

A Samsung TV might experience no sound due to outdated or buggy software. To resolve the issue, check and update the TV’s software. Here are the steps for performing a software update:

  1. Go to the TV’s menu by pressing the ‘Menu’ button on the remote.
  2. Navigate to ‘Settings’ and then ‘Support.’
  3. Select ‘Software Update,’ followed by ‘Update Now.’
  4. If an update is available, the TV will automatically download and install it. Once the update is complete, restart the TV and test the sound.

Make sure your TV is connected to the internet during this process. If no update is found, you can manually download the latest software from the Samsung Support website and update through USB.

Factory Reset Process

If the software update doesn’t fix the no-sound issue on your Samsung TV, you may need to perform a factory reset to restore the device to its default settings. This process may help resolve any underlying software issues that could be causing the problem. Follow these steps to perform a factory reset:

  1. Press the ‘Menu’ button on the remote to open the TV’s menu.
  2. Navigate to ‘Settings,’ then select ‘Support.’
  3. Choose ‘Self Diagnosis,’ and then click on ‘Reset.’
  4. Enter the security PIN. The default PIN is usually ‘0000.’ If you’ve previously set a custom PIN, enter it instead.
  5. Confirm the factory reset by selecting ‘Yes.’

Keep in mind that a factory reset will erase all your TV settings, including any customizations you’ve made. You’ll need to set up the TV again after completing the reset process.

By using these two methods, you can resolve the majority of no sound issues on a Samsung TV. Remember to check all connections, settings, and external devices to ensure the problem isn’t due to these factors.

Remote Control and SmartThings App

Remote Control Troubleshooting

If you experience no sound on your Samsung Smart TV, checking the remote control should be your first step. Ensure the volume buttons are functioning and nothing is obstructing the remote’s signal towards the TV. Sometimes, issues can arise from batteries running low, so consider replacing them with fresh ones.

In case the issue persists, try resetting the remote. Press and hold the “Return” and “Exit” buttons simultaneously for about 3 seconds. Release the buttons and make sure the remote has been successfully reset.

If your remote still doesn’t work properly, you may need to reach out to Samsung Support for further assistance or consider purchasing a replacement remote control.

SmartThings App Instructions

Samsung Smart TVs are compatible with the Samsung SmartThings app, which may offer an alternative way to control your TV, including the volume. First, ensure that you’ve connected your Samsung TV to the SmartThings app and that both your phone and TV are connected to the same Wi-Fi network and are signed in to the same Samsung account.

Once connected, open the SmartThings app on your phone and select your Samsung Smart TV. You can then adjust the volume using the app. If the issue still remains unresolved, explore the audio settings in the app and check if any changes can resolve the no-sound problem, such as switching between different audio modes or checking the speaker settings.

However, if the issue continues or your remote control and SmartThings app fail to solve the problem, contact Samsung Support for further assistance or troubleshooting.

Advanced Expert Settings

Expert Sound Settings

To get the best audio experience from your Samsung TV, you can adjust its advanced expert settings. First, press the Home button on your remote and navigate to Settings. Then, select Sound and choose Expert Settings. Note that if your TV is set to use external speakers, some of the options under Expert Settings may be greyed out.

In Expert Settings, you can adjust various audio elements such as bass, treble, balance, and more. These options allow you to fine-tune the audio output to match your preferences or the content that you are watching. Remember to adjust these settings cautiously and avoid extreme values, as they might negatively affect the sound quality.

Signal and Language Settings

Incorrect signal or language settings may also cause sound issues on your Samsung TV. To check your TV’s signal settings, go to Settings > Broadcasting > Signal Information. The Signal to Noise Ratio value should be high enough for clear audio output—low values might cause no sound problems.

Language settings are crucial, especially when watching content in different languages or from multiple regions. These settings can be found under Settings > Broadcasting > Language. Ensure that the audio language matches the content you are watching to avoid issues with sound playback.

By taking these confident and knowledgeable steps to adjust your Samsung TV’s expert settings, signal information, and language settings, you can enhance your audio experience while watching your favorite shows and movies.

Common Issues and Solutions

Hardware Failure Scenarios

Facing a sound issue or audio dropouts on your Samsung TV can be frustrating. One of the common reasons for this problem is hardware failure. In some cases, the issue might arise from a faulty sound module or damaged built-in speakers. Checking the connections and cables can help you identify if the problem is hardware-related. Make sure that the ports and cables are in good condition, and all connections are secure. If you’re using external devices like soundbars, ensure they are correctly connected to the TV.

Software Glitches

Audio problems can also be caused by software glitches or outdated firmware. To rectify this, first, try to unplug the Samsung TV and plug it back in after a minute to reset its settings. You can also:

  1. Increase the TV’s volume: Make sure that the volume is not muted or too low.
  2. Perform a Sound Test: Samsung TVs offer a sound test option that can help you identify if the audio issue is isolated to the TV itself or the connected devices.
  3. Check for updates: Outdated firmware can cause sound dropout and other audio-related issues, so make sure your TV and any connected devices are up-to-date.
  4. Test the HDMI cable: A faulty HDMI cable can cause connection and audio issues, so make sure it’s in good condition.
  5. Disconnect and reconnect cables: This can help ensure proper connections between your TV and external devices.
  6. Connect a different device: If the audio issue persists, try connecting a different device to your TV to determine whether the problem is specific to that device or a broader issue with the TV itself.

By following these steps and understanding the various hardware failure scenarios and software glitches, you can address your Samsung TV’s sound issue and get back to enjoying your favorite shows and movies.

Contacting Samsung Support

Call Support

If you’re experiencing no sound on your Samsung TV, it might be time to contact Samsung Support. They’re available to help you with any issues related to your Samsung TV. You can confidently reach out to their call support, where a knowledgeable representative will assist you in troubleshooting and resolving the audio problem.

Online Resources

Aside from call support, Samsung offers a variety of online resources for addressing common issues like no or low audio on Samsung TVs. These resources provide clear instructions and steps that you can follow in a neutral tone to help you fix the sound issues with your TV.

By exploring these call support and online resources options, you’ll be better equipped to address any sound problems you’re facing with your Samsung TV. Remember, Samsung Support is there to ensure your TV continues to provide an enjoyable viewing experience.

Frequently Asked Questions

How do I reset sound on my Samsung TV?

To reset the sound settings on your Samsung TV, go to Settings, then select Sound. From there, select Expert Settings and choose Reset Sound settings. This will restore your TV’s sound settings to their factory defaults.

What causes sound problems with HDMI on Samsung TV?

Sound problems with HDMI on Samsung TVs can be caused by a variety of reasons, such as faulty HDMI cables or improper settings. To fix this issue, try testing the HDMI cable and checking the sound output settings on your TV and connected devices.

How to adjust sound settings on Samsung TV?

To adjust the sound settings on your Samsung TV, go to Settings, then select Sound. You can customize the audio output using options such as Sound Mode, Balance, Equalizer, and Volume Offset. Adjust them according to your preferences for optimal sound quality.

Why is my Samsung TV volume low at maximum setting?

If your Samsung TV’s volume is still low at maximum setting, there could be an issue with the sound output settings. Make sure it is set to TV Speaker or the appropriate connected device, and check for any misconfigured expert settings or outdated firmware.

How to troubleshoot external speakers not working with Samsung TV?

To troubleshoot external speakers not working with your Samsung TV, try the following steps:

  1. Ensure that the speakers are properly connected to your TV.
  2. Check if the speakers’ power supply and volume settings are correct.
  3. Go to Settings > Sound > Sound Output on your Samsung TV and make sure the output is set to the correct external device.
  4. Verify if the audio format supported by the external speakers is compatible with your TV.

How to fix volume issues on Samsung TV remote?

If you are experiencing volume issues with your Samsung TV remote, try the following troubleshooting steps:

  1. Check the battery level of the remote and replace them if needed.
  2. Ensure that the remote is properly paired with the TV.
  3. Inspect if there is any damage or obstructions on the volume buttons.
  4. Reset the remote by removing the batteries, pressing and holding any button for 20 seconds, and then reinserting the batteries.
  5. If all else fails, consider purchasing a replacement remote or using a universal remote to control the TV volume.