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Samsung TV Not Connecting to WiFi: Quick Troubleshooting Guide

Experiencing a Samsung TV not connecting to Wi-Fi can be a frustrating issue, especially when you’re trying to enjoy your favorite streaming services or access the internet. Many users face this problem, and it prevents them from making the most of their Smart TV’s features. However, it is essential to understand that various factors can cause this issue, ranging from Wi-Fi network configuration to the TV’s internal settings.

In this article, we will explore some of the most common reasons that can prevent your Samsung TV from connecting to Wi-Fi, and we will suggest possible solutions to help you restore your TV’s internet connection. By troubleshooting both your Wi-Fi network and your TV’s settings, you can regain access to your Smart TV’s full potential, enjoying a seamless streaming experience and other online services.

By addressing these possible challenges, you can confidently and effectively resolve your Wi-Fi connectivity issues, ensuring a stable and reliable connection for your Samsung TV. With a better understanding of the factors that can disrupt your connectivity, you’ll be well-prepared to maintain a smooth and enjoyable Smart TV experience.

Common Connection Issues

Router and Connectivity Issues

There might be several reasons causing connection issues between your Samsung TV and Wi-Fi network, and oftentimes, these are related to the router or modem. Make sure to restart your router or modem, as this can fix most connectivity problems. Additionally, it’s essential to verify that all cables are securely connected and that your network equipment is functioning correctly. In case the issue persists, you might want to consider resetting the network settings on your Samsung TV.

Wi-Fi Frequency Interference

Wi-Fi connections often encounter interference from other electronic devices, which might disrupt the connection between your Samsung TV and the Wi-Fi network. To mitigate this issue, try connecting your Samsung TV to a 2.4GHz frequency rather than a 5GHz frequency as the former has a more extensive range. Attempting to connect to 2.4GHz should minimize interference and improve the Wi-Fi stability.

Samsung TV Software and Firmware

Old firmware or outdated software can lead to connectivity issues on your Samsung TV. Be sure to regularly check for updates to the TV’s software, and always install any available updates promptly. You may need to use a wired connection temporarily to update your Samsung TV’s software if you encounter Wi-Fi connection problems.

Error Codes

If your Samsung TV cannot connect to Wi-Fi, keep an eye out for any error codes displayed on the screen, as these can help you troubleshoot the issue more effectively. Error codes can provide valuable information about the nature of the problem and guide you towards a resolution. In some cases, it might even be necessary to contact Samsung’s support for further assistance should you encounter a particularly complex or persistent issue.

Initial Troubleshooting Steps

When your Samsung TV is not connecting to Wi-Fi, it can be frustrating. Follow these initial troubleshooting steps to identify and resolve common issues.

Network Status and Diagnosis

To check your TV’s network status, go to Settings > General > Network > Network Status. This will show you if the TV is connected to your network and provide information about the connection strength. If issues persist, navigate to the Diagnosis option to run a diagnostic test that can identify any potential problems with the connection.

It’s also important to verify that your Wi-Fi network is functioning properly. To do this, connect other devices, such as a laptop or smartphone, to the same network. If these devices connect without issues, then it is likely that the problem lies with your Samsung TV.

Restarting Samsung TV and Devices

Restarting your Samsung TV may help eliminate any temporary glitches that might be causing the Wi-Fi connection issue. To restart your TV, turn it off, unplug it, wait for a few minutes, then plug it back in and turn it on. After performing the restart, check to see if the Wi-Fi connection issue persists.

Additionally, restarting your Wi-Fi modem or router can resolve connection problems. Unplug the power cable, wait for around 30 seconds, then plug it back in. After a minute or two, the modem or router should re-establish the network connection.

Checking Wi-Fi Password and SSID

Double-check the Wi-Fi password and SSID (service set identifier). If you’ve recently updated your network settings, make sure to update them on your Samsung TV as well. To check your password and SSID, go to Settings > General > Network > Open Network Settings.

Ensure that your TV is connected to the correct Wi-Fi network and that the password is accurate. Wrong password or connecting to the wrong network can create a problem with your Wi-Fi connection.

By following these initial troubleshooting steps carefully, you should be able to identify and resolve common Wi-Fi connectivity issues with your Samsung TV.

Advanced Troubleshooting

In this section, we will cover advanced troubleshooting methods for your Samsung TV when it’s not connecting to Wi-Fi.

Factory Reset and Software Updates

If the basic troubleshooting steps don’t resolve the connection issue, consider performing a factory reset. Keep in mind that this will erase all the data on your TV, so make sure to back up any important information before proceeding. To reset your Samsung TV, follow these steps.

Along with a factory reset, make it a priority to check for software updates. Samsung may release firmware updates that address connection problems. Navigate to your TV’s settings menu, find the Software Update option, and follow the on-screen instructions to update your TV’s software.

IP Settings and DNS

If your TV is not connecting to the internet, the issue might be related to your IP settings or DNS. To adjust these settings:

  1. Go to your TV’s Network settings.
  2. Find and choose the IP Settings or DNS Settings option.
  3. Try setting the DNS to a public address (e.g., or
  4. Check your IP address and ensure it is correct.

For optimal performance, consider connecting to a 2.4GHz network instead of a 5GHz network, as it usually provides better range.

Wired Network and Ethernet Cable

If connecting wirelessly is not working, you can try using a wired connection. Connecting your Samsung TV to a modem or router using an Ethernet cable may provide a more stable connection than a wireless network.

To connect your TV using an Ethernet cable:

  1. Plug one end of the Ethernet cable into the LAN port on the back of your TV.
  2. Plug the other end of the cable into an available port on your modem or router.
  3. Go to your TV’s Network settings and select the Wired option.

Device Care and Compatibility

Finally, ensure that your Samsung TV is compatible with your modem and ISP. Some ISPs require specific settings or modem models for devices to connect properly. Consult your ISP’s customer support if you’re unsure about compatibility.

Additionally, check Device Care on your TV and perform a diagnosis to identify and resolve any issues that may be affecting your network connection.

By following these advanced troubleshooting steps, you can address most issues when your Samsung TV is not connecting to Wi-Fi.

Addressing Specific Error Codes

Error Code 001 and 012

Error codes 001 and 012 are related to authentication issues when connecting your Samsung TV to the Wi-Fi network. To fix these errors, try the following:

  • Double-check your Wi-Fi password, ensuring it’s entered correctly.
  • Restart your modem and TV.
  • Update your TV’s firmware if available.
  • If your device is connected, perform a factory reset on your TV.

Error Code 102 and 105

Error codes 102 and 105 indicate a problem with the network connection. To resolve these issues, follow these steps:

  • Check your TV’s IP address and DNS settings.
  • Restart your modem and TV.
  • Confirm your Wi-Fi network is stable with other devices.
  • Move your TV closer to the router to ensure a strong signal.

Error Code 107 and 116

Error codes 107 and 116 are related to network connectivity and stability. To address these errors:

  • Make sure other devices can connect to your Wi-Fi network.
  • Test your TV’s internet connection.
  • Reset your TV’s network settings.
  • Keep your TV near the router for better signal strength.

Error Code 118 and 301

Error codes 118 and 301 usually indicate connectivity issues due to traffic or firmware-related problems. To fix them:

  • Check for any software updates on your TV.
  • Perform the Smart Hub connection test.
  • Reset your TV’s network settings.
  • If all else fails, contact Samsung support.

Error_model_bind and 0-1

The error_model_bind and 0-1 errors occur when there is a problem with the TV’s software. To resolve these errors:

  • Update your Samsung TV to the latest firmware.
  • Reset your TV’s network settings.
  • Perform a factory reset on your TV.

Error Code 7-1

Error code 7-1 pertains to issues with connecting to Samsung services. When encountering this error, try these steps:

  • Change your TV’s DNS settings.
  • Perform a factory reset on your TV.
  • Ensure your TV’s date and time are set correctly.
  • If the problem persists, contact Samsung support.

Additional Tips and Workarounds

Removing Obstructions and Interferences

To improve your Samsung TV’s Wi-Fi connection, ensure that there are no physical obstructions or interferences between the TV and your router. Walls, furniture, and electronic devices can all impact the Wi-Fi signal. Keep your router away from other electronic devices, such as microwaves or cordless phones, to minimize interference. If possible, move your TV closer to the router.

Alternate Connectivity Solutions

If the Wi-Fi connection is still having issues, consider using an ethernet cable to connect your Samsung TV directly to your router. This will provide a stable connection and avoid potential Wi-Fi interferences. Another option is using powerline adapters, which use your electrical wiring to extend your network. This can help overcome distance limitations and provide a more stable connection for your Smart TV.

For temporary Wi-Fi connection issues, try restarting your Samsung TV and modem, as turning devices off and back on can resolve many connectivity problems. Also, verify the Wi-Fi password and ensure the TV is connected to the correct network.

To get more consistent internet connection settings, you can perform a network self-diagnosis. Go to the TV’s home screen, select Settings > General > Network > Network Status > IP Settings > DNS Settings, and choose Enter Manually. Then, enter a public DNS server, such as Google’s DNS (, to improve speed and stability.

Contacting Samsung Support

If you’ve tried the above workarounds and your Samsung TV still won’t connect to Wi-Fi or is experiencing flickering, streaming service issues, or other problems, reach out to Samsung Support for assistance. Their team is knowledgeable about issues related to internet provider compatibility, connection failure, and MAC address concerns. They can provide further guidance on necessary steps to resolve the problem and ensure you can access your Smart TV features without disruption.


In many cases, Samsung TVs may encounter issues connecting to Wi-Fi networks. There is a range of possible reasons for these issues, from outdated firmware to network congestion. It’s important to systematically address each potential cause to resolve the problem efficiently.

Start with simple troubleshooting steps such as restarting your Samsung TV and the modem. This may immediately resolve the issue without the need for more complicated fixes. Additionally, verify that your TV is connected to the correct network and the Wi-Fi password entered is accurate.

Moving on to more advanced solutions, consider changing network settings like the DNS, IP address, or connecting to the 2.4GHz frequency, especially if your TV is far from the router. Moreover, make sure the date and time settings on your TV are accurate, as these can impact connectivity.

If you have tried all of the available troubleshooting steps, a factory reset may be necessary to resolve the issue. Remember, though, that this will erase all of your custom settings and information on the TV. Before resorting to this step, you might want to consult with tech support to perform a more comprehensive diagnosis.

By exploring these solutions, you’ll be better equipped to resolve any Wi-Fi connectivity issues your Samsung TV may experience. Remember to stay patient and systematic throughout the troubleshooting process to ensure the best results.

Frequently Asked Questions

Why won’t my Samsung TV connect to Wi-Fi even with the correct password?

There could be multiple reasons for this issue, such as interference with other wireless devices, incorrect network settings, or the Wi-Fi signal strength. To resolve the problem, try restarting your TV and modem, positioning the TV closer to the router, or double-checking the Wi-Fi password.

How do I reset my Samsung TV’s internet connection?

To reset your Samsung TV’s internet connection, you can start by unplugging both the TV and the router. Wait for a minute, then plug them back in. If this does not work, you may need to reset the network settings on your TV or perform a factory reset.

Why does my Samsung TV keep disconnecting from the wireless network?

The disconnection may be caused by network congestion, interference from other devices, or router limitations. If your Samsung TV keeps disconnecting from the Wi-Fi, you can try restarting your TV and router, reducing the number of devices connected to the Wi-Fi network, or connecting to a different network frequency (2.4GHz or 5GHz).

How do I reconnect my Samsung TV to Wi-Fi?

To reconnect your Samsung TV to Wi-Fi, navigate to the network settings on your TV, search for available networks, and select your home network. Enter the correct password if prompted. If this does not work, you may need to re-add the Wi-Fi network or check your router’s connectivity.

Why is my Samsung TV connected to the network but not the internet?

This issue could be due to incorrect DNS and IP settings or a problem with your ISP. Check the network settings on your TV and make sure the IP settings are set to “obtain automatically.” If this does not fix the problem, you can change the DNS and IP settings or contact your ISP.

How do I connect an older Samsung TV to Wi-Fi?

For older Samsung TVs that do not have built-in Wi-Fi, you can use a Samsung Wi-Fi network adapter or a compatible third-party adapter. Plug the adapter into the TV’s USB port and follow the on-screen instructions to connect to your home Wi-Fi network.