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Samsung TV Volume Not Working Or Stuck (Easy Fix!)

Do you have a Samsung TV and the volume’s not working?

Samsung TVs usually develop volume problems when too many apps are running in the background. In addition, a soft reset, changing the batteries on the remote, and using only the Samsung TV remote might fix the volume problem. A factory reset is required if all else fails to fix the problem. 

Fortunately for Samsung TV owners, there are a couple of easy fixes to try when your Samsung TV’s volume stops working or gets stuck. In most cases, this happens when the Samsung TV’s memory is overcrowded due to too many Apps running in the background. This article will discuss how to fix this and any other common volume problems your Samsung TV has.

Easy Fix For Samsung TV’s Volume Not Working Or Stuck

samsung tv

Having good sound to accompany your great pixels when watching TV is essential. Unfortunately, Samsung TVs sometimes develop volume problems.

Fortunately, there is an easy fix for any volume problems your Samsung TV might have in most cases. Here are some easy fixes to try when your Samsung TV’s volume stops working or when it gets stuck.

1. Reset The Samsung TV Smart Hub

The first thing to do when you have a problem with your Samsung TV’s volume is reset the smart hub. The Samsung smart hub is the App that controls the Samsung TV’s settings. To reset this, you must follow these instructions:

  1. Go to Settings on your Samsung TV.
  2. Select Support
  3. Select Self-diagnosis
  4. Select Reset Smart Hub
  5. Enter the reset pin, which is “0000,” unless you’ve previously set a pin.

After thirty seconds, the Samsung Smart Hub should reset itself, and with any luck, your volume should be working again. However, if this doesn’t fix the problem, you can try some of the following tips. 

2. Replace The Samsung Remote Batteries

While you may have already checked the Samsung Remote’s batteries, replacing them is an easy way to determine if the remote is causing the problem. In addition, if the remote doesn’t work when you try to adjust the TV’s volume, you can do so using the volume toggles on the TV itself. 

If the volume toggles work to adjust the volume, your remote is likely causing the problem. Replacing the remote’s batteries will hopefully fix the problem. If the Samsung remote isn’t working, you can also try using another remote.

3. Delete Any Unused Apps From Your Samsung TV

As we’ve mentioned, the volume controls on a Samsung TV often get jammed because of the Samsung TV’s memory being overfull. Deleting any unused Apps will help clear up space on the Samsung TV’s memory, reducing the chances of this problem reoccurring. This is how to delete Apps from the Samsung TV:

  1. First, go to the App icon on the bottom left side of the Samsung TV.
  2. Select settings located in the top-right corner of the screen.
  3. Go through all the Apps that have been downloaded on your Samsung TV and delete the ones you no longer use. 

Some Apps cannot be deleted, as they come preinstalled on a Samsung TV. These Apps are fine and should be left on the TV. After deleting any unused Apps from the TV, there will be more storage space available and the chances of the TV developing volume problems is reduced. 

4. Perform A Soft Reset On Your Samsung TV

After resetting the Samsung TV smart hub or deleting any unused Apps from your TV’s memory, a soft reset will help ensure all the settings are accepted and the TV functions correctly. Doing a soft reset once in a while is a good way to keep your Samsung TV in top shape. This is how to perform a soft reset on your Samsung TV:

  1. Unplug the TV’s plug from the wall socket and leave it unplugged for about thirty seconds.
  2. While the TV is unplugged, press the power button on the TV for about ten seconds. This allows the remaining power to drain from the TV.
  3. Plug the TV in and turn it back on.

Any changes you made to the Samsung TV before the soft reset should now be in place, and the TV’s volume should be working fine again. 

5. Turn Off Parental Lock From Samsung TV

In some cases, a parental lock can also interfere with the volume function on your Samsung TV. By turning off the parental lock, you might be able to fix your Samsung TV’s volume problem. To turn off the parental lock, do this:

  1. Go to settings.
  2. Go to Parental lock/v-chip lock.
  3. Select turn off and enter the pin.

With the parental lock off, your Samsung TV’s volume should be working again. You can do a soft reset after this to ensure the volume is working correctly before trying some of the other steps if it isn’t. 

6. Only Use The Samsung Remote

Although you can use a generic remote for a Samsung TV, it can cause your TV’s volume problems or may cause them to return if you’ve previously fixed it. Therefore, only use the Samsung TV’s original remote to prevent the TV from developing volume control problems or keep the volume control problems from reoccurring. 

7. Perform A Factory Reset On Samsung TV

A factory reset is the last resort when trying to fix the volume problems on your Samsung TV. When doing a factory reset, all the saved data on your TV will be lost. In addition, you will have to sign in to all your Apps again, reconnect to the internet, and reset your preferred settings. 

However, if none of the other fixes have worked and your TV’s volume is still stuck or not working, you might have to perform a factory reset. This is how to do a factory reset on a Samsung TV: 

  1. Go to settings
  2. Select General
  3. Select Self-diagnosis
  4. Select Factory Reset
  5. Type in the pin “0000”

A factory reset should resolve any problems with your Samsung TV, including issues with the TV’s volume or volume control. 

8. Contact Remote Assist

If you’ve tried all the steps discussed above and still cannot fix the volume on your Samsung TV, contact Samsung’s remote assistant, and they should be able to help you fix the problem. You can go to Samsung Support to get them to help with your problem, or you can call them by dialing 1-800-726-7864.

If your Samsung TV is still under guarantee, you can also return it and get a new one. However, this is a common problem with Samsung TVs, so there’s a chance the new one will develop the same issue. To return the Samsung TV, keep your receipt and the original packaging and take it with you when you return the TV.


Volume not working or volume stuck is a common problem with Samsung TVs. Fortunately, there are some easy fixes to try and solve this problem when it occurs. Doing a soft reset, deleting any unused Apps, and using only the Samsung remote are some solutions to fix your Samsung TV when the volume isn’t working or is stuck.